A Verizon Service Representative will be with you shortly. Thank you.
14:23:19 We apologize for the delay.You are next in the queue. A representative will be with you shortly.
Agent Lauren has joined. (14:23:24)
Lauren : Chat ID for this session is 01141231738. (14:23:24)
Lauren(14:23:29): Welcome to Verizon Online Sales Support! Thank you for choosing Verizon. What services may I help you learn more about today?
You(14:23:30): hi
You(14:23:47): i need to record an ITV show at 630am tomorrow morning
You(14:24:00): my son is on a reality tv show on ITV, and i would like to figure out how to record it
You(14:24:13): ITV is a UK television channel
You(14:25:42): hello??
Lauren(14:26:13): I am right here with you.
Lauren(14:26:28): I apologize for the delay in responding.
You(14:26:39): thats fine
Lauren(14:27:39): To assist you in a better manner, could you please tell me what Verizon services you currently have?
You(14:27:58): Verizon FIOS
You(14:28:10): the bundle with TV, phone and internet
You(14:28:21): Howard Katz, 5115 Waukesha Road, Bethesda, MD 20816
Lauren(14:29:01): Could please confirm, if you have checked that show will be available tomorrow at 6:30 am on Video On Demand?
You(14:30:17): i have not checked that
You(14:30:23): i didnt think that i got ITV
Lauren(14:31:08): Good to hear that your son is going to perform live on the channel, let me send you link to check show and channel of your choice.
You(14:31:31): thanks
You(14:31:34): its called Dinner Date
Lauren(14:31:59): Please give me a few moments to get link for you.
You(14:36:49): hello?
You(14:36:57): i dont have a huge amount of time at the moment
Lauren(14:37:07): Thank you for your time and patience.
Lauren(14:37:08):https://www22.verizon.com/OnDemand/unprotected/BrowseTVShows.aspx?categoryID=44&IsCat=false&CName=Reality TV&PName=&HPC=undefined
Lauren(14:37:28): Please click on above link to see all available shows for you.
You(14:40:02): its not on there
You(14:40:05): what i was looking for
You(14:40:13): is, how can I watch ITV live
You(14:40:19): is that possible from FIOS?
You(14:41:03): can i call someone? please send me a phone number
Lauren(14:41:09): The shows what you are able to see on that page are available with FiOS.
You(14:41:23): please send me a phone number to call
You(14:41:28): this is no longer helpful
You(14:41:33): you dont understand what i am saying
You(14:41:39): i need to call
Lauren(14:42:19): You may please call The Local Verizon Business Office at 1-800 VERIZON (1-800-837-4966) between 8:00 AM and 6:00 PM EST from Monday to Friday.
You(14:42:24): thanks
Lauren(14:43:09): I really apologize for confusion, my best wishes to your son.
Lauren(14:53:55): Would there be any additional information you need from my side?
Lauren(14:56:35): I have not heard from you for a few moments. Would you like to continue this chat session?
You(14:56:51): i think thats fine Lauren
You(14:57:05): what i had needed you to do was look at how to specially get a hold of international television channels
You(14:57:13): not look at on demand, as this show will be live tomorrow
Lauren(14:58:44): I see, could you please let me know the name of channel or TV shows, I searching for ITV but not getting any information.
Lauren(15:03:04): I have not heard from you for a few moments. Would you like to continue this chat session?
You(15:03:27): ITV is one of the largest networks in Europe
Lauren(15:06:02): I do understand that, however,I am not able to get that with FiOS, could you please confirm, if you have watched it before with FiOS?
Lauren(15:09:17): Please give me a few more moments I am searching that for you.
Lauren(15:13:08): In order to check whether the channel line up is available at your location let me send you a link.
You(15:13:26): i have never watched it with FIOS before!!
You(15:13:32): that is why i contacted you
You(15:13:41): never mind
You(15:13:46): you are not being helpful at all
You(15:13:50): thanks for trying Lauren
You(15:13:54): you can end this conversation now
You(15:13:56): goodbye
Lauren(15:14:27):http://www22.verizon.com/Residential/FiOSTV/Channels/Channels.htm
I would request you to check it on above link.
You(15:14:47): ok, checking now
You(15:15:07): link didnt do anything
You(15:15:12): its a blank page
Lauren(15:15:17): Please let m know if it is available to your location.
You(15:15:19): and my zip code doesnt return any results
You(15:15:24): this is worthless
Lauren(15:15:50): Let me send you list of channels for you.
You(15:15:59): i just need ITV Lauren
You(15:16:00): thats it
You(15:16:03): only one i care about
Lauren(15:16:08): Please provide me your zip code and city name.
You(15:16:17): 20816, bethesda, md
Lauren(15:17:52): Please wait while I get the list for you.
You(15:18:06): Yes mam.
Lauren(15:21:16): Thank you for your patience. I am checking on your question for you.
You(15:21:46): I am still waiting, and have been since 2:23PM EST.
You(15:22:31): But I will continue. I have faith that there is a infintesimally minimal chance that you may find a viable solution.
Lauren(15:23:46): I really appreciate your precious time and I am trying my best to get solution for you as I understand that it is important for you to watch your son’s performance.
Lauren(15:28:27):http://www22.verizon.com/NROneRetail/NR/rdonlyres/17C23CB5-59C7-4263-A980-CFD436BF3996/0/UltimateOnline_Nov2010.pdf
You(15:28:46): Thank you mam.
Lauren(15:28:51): Please click on above link and let me know if you have any question on that list.
You(15:32:54): working on it
You(15:32:57): please give me a few minutes
You(15:33:10): ITV does not show up anywhere on that list unfortunately
You(15:33:41): a quick search reveals that
Lauren(15:34:22): I see, so bad, I provided the list of all channels with FiOS TV.
Lauren(15:37:32):http://www22.verizon.com/NROneRetail/NR/rdonlyres/17C23CB5-59C7-4263-A980-CFD436BF3996/0/UltimateOnline_Nov2010.pdf
Lauren(15:37:58): Please discard my last response.
You(15:38:02): ITV does not appear on there either
You(15:38:14): I may discard most of your responses, unfortunately…no offense.
Lauren(15:39:44): I really apologize that I could not help you, however you can search on the link for Video On demand to check that, these are only channels and shows with FiOS TV.
You(15:40:13): This is a live show. Tomorrow.
You(15:40:18): Not an on demand situation.
You(15:40:25): Have you understood what I have been looking for?
Lauren(15:44:05): I do understand that, Could you please confirm if it can be on “”Pay Per View” ?
Lauren(15:46:31): I have not heard from you for a few moments. Would you like to continue this chat session?
You(15:46:46): i am still here Lauren
You(15:46:52): wont ever leave your side 
You(15:47:16): Lauren, I do not know if it can be on pay per view…I am not familiar with the ins and outs of your business.
You(15:47:25): This is why I am speaking to you and wasting my time
Lauren(15:47:50): Let me send you link to see pay per view shows.
You(15:48:53): Great, I look forward to wasting further time with you Lauren.
Lauren(15:50:24): I really appreciate your precious time,however I am trying my best to save your time, I really apologize for the inconvenience from my side.
You(15:52:41): Thanks very much for your continued loyalty and respect Lauren.
Lauren(15:54:06):https://www22.verizon.com/OnDemand/unprotected/PayPerView.aspx
Lauren(15:54:31): Please click on above link and you will be able to see all shows with timings on that page.
You(15:54:52): Very good, please do give me a few minutes
Lauren(15:55:17): Sure, take your time.
You(15:58:57): Are you a fully functioning human being or are you an automated bot?
You(15:59:12): I just ask because there are about 10 options there, each called ESPN.
You(15:59:16): Not one says ITV.
You(15:59:25): You’re probably a bot.
Lauren(16:00:30): Please believe me I am a human being like you. I sent the link so you can search the show by category as you know about that better than me.
You(16:00:42): I am a bot actually.
You(16:00:51): Please don’t be so presumptuous Lauren.
You(16:00:58): I thought I’d found my match.
Lauren(16:03:29): I really understand your concern, however, trust me theses all are shows you will get with FiOS TV.
Lauren(16:05:49): Could you please confirm if we are still connected through this chat?
Lauren(16:08:19): I have not heard from you for a few moments. Would you like to continue this chat session?
Lauren(16:10:30): I have not heard from you for several moments. I will assume you have everything you need. If you have any additional questions, please do not hesitate to contact us again. Thank you for using Verizon’s chat service.
You(16:10:38): hi
You(16:10:46): still here sweetie
You(16:10:51): whats wrong?
You(16:10:57): how can i help you?
Lauren(16:11:27): Please let me know if you need any other information from me.
Lauren(16:14:58): Could you please confirm if we are still connected through this chat?
Lauren(16:17:13): I have not heard from you for a few moments. Would you like to continue this chat session?
You(16:17:29): yes please lauren
You(16:17:37): if you could help, would be much appreciated
You(16:17:39): what else can we do
Lauren(16:19:54): Would there be anything else, I can assist you with?
You(16:21:23): hope so
Lauren(16:23:23): I can assist you with your questions related to Verizon services, you may please go ahead with your questions related to Verizon services.
Lauren(16:25:48): I have not heard from you for a few moments. Would you like to continue this chat session?
Lauren(16:28:09): I have not heard from you for several moments. I will assume you have everything you need. If you have any additional questions, please do not hesitate to contact us again. Thank you for using Verizon’s chat service.
Your session is now closed.
Thank you, have a nice day.
Your session is now closed.
Thank you, have a nice day.
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